Support Plan

Navigation Arrow Down

RP1Cloud: Support Plan Overview

RP1Cloud already makes video conferencing easy! But we take it a step further, providing the tools, training and support to ensure your video users hit the ground running when you become a new customer. We aim to build the relationship and help you succeed, as we hope to keep your business for years to come!

We have video conferencing experts ready to assist you to successfully deploy and support cloud-video conferencing across your organization. Depending on your specific needs, our support plans offer the following:

  • Dedicated Solution Support Specialist
  • Network readiness & optimization consultation
  • Administrator & help desk training
  • User adoption and support strategy
  • End-user training
  • Technical support

Support Plans

Every new RP1Cloud customer is granted a Standard Support Plan when they sign up. This plan includes the most essential onboarding and support features. Designed for smaller deployments with minimal network intervention and savvy self-starters, this package will get you going quickly without any added cost.

If that won't cut it, our Premium Support Plan caters to the larger and more extensive deployments, providing a full white-glove onboarding and technical support regimen.

The table below outlines the features included with each type of plan. Your RP1Cloud representative can help you select the plan that's best suited for the needs of your organization.

PLAN TYPES Standard Premium
License minimum 1 VMR 10 VMRs
Access to online training materials
Technical support: Business Hours
(8am-8pm ET)
24 / 7 / 365
 Phone
 Email
 Live chat
Initial response time
(business hours)
4 hours 1 hour
Initial response time
(weekends / holidays)
24 hours 4 hours
Prioritized support queue  
Dedicated Account Manager  
Dedicated Solutions Support Specialist  
Network readiness / optimization consultation  
User adoption consultation
Customer administrator / helpdesk training
Single sign-on / brand consultation  
End-user training
1 scheduled session

4 scheduled sessions
Live Call Monitoring
Hourly rate applies

4 monitored calls included
PLAN TYPES Standard
License minimum 1 VMR
Access to online training materials
Technical support: Business Hours
(8am-8pm ET)
 Phone
 Email
 Live chat
Initial response time
(business hours)
4 hours
Initial response time
(weekends / holidays)
24 hours
Prioritized support queue  
Dedicated Account Manager  
Dedicated Solutions Support Specialist  
Network readiness / optimization consultation  
User adoption consultation
Customer administrator / helpdesk training
Single sign-on / brand consultation  
End-user training
1 scheduled session
Live Call Monitoring
Hourly rate applies
PLAN TYPES Premium
License minimum 10 VMRs
Access to online training materials
Technical support: 24 / 7 / 365
 Phone
 Email
 Live chat
Initial response time
(business hours)
1 hour
Initial response time
(weekends / holidays)
4 hours
Prioritized support queue
Dedicated Account Manager
Dedicated Solutions Support Specialist
Network readiness / optimization consultation
User adoption consultation
Customer administrator / helpdesk training
Single sign-on / brand consultation
End-user training
4 scheduled sessions
Live Call Monitoring
4 monitored calls included

For more information on Support Plan options, please connect with your sales representative directly, or contact
1-844-204-0023 | sales@rp1cloud.com